Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in its original condition and accompanied by your order number or proof of purchase.

Customers are responsible for return shipping costs unless the item is faulty, damaged or supplied incorrectly.

Starting a Return

To start a return, please contact us via our Contact Us page within 14 days of receiving your order.

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for your return request

If your return is approved, we will provide instructions on how and where to return your item. Items returned without first contacting us will not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us as soon as possible if your item is damaged, defective or if you receive the wrong item, so that we can assess the issue and put things right.

If your order arrives damaged, we recommend including photographs of both the packaging and the item to help us resolve the issue quickly.

Personalised and Made-to-Order Items

As our personalised products are made specifically to your requirements, we cannot accept returns or offer refunds unless the item is faulty, damaged or the personalisation does not match the details you provided when placing your order.

Please check all names, dates, spellings and personalised details carefully before completing your purchase.

Non-Returnable Items

We cannot accept returns on:

  • Personalised or custom-made products (unless faulty or incorrect)
  • Gift cards
  • Products where returns are restricted for hygiene reasons

If you are unsure whether your item is eligible for return, please contact us before placing your order.

Cancellations

Orders for non-personalised items may be cancelled before they have been dispatched.

Personalised or made-to-order items can only be cancelled before production has begun. Once production has started, cancellations are no longer possible.

Greeting Cards

To be eligible for a return, greeting cards must be unused and free from writing, folding, marks or damage beyond what is necessary to inspect the item.

Exchanges

We do not currently offer direct exchanges. If you would like a different item, please return the original item (where eligible) and place a new order.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it for any reason and without justification.

Returned items must be unused, in their original condition and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, refunds will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or payment provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us via our Contact Us and we will be happy to assist.